Interactive Digital introduces Adaptive Audio Server:

Adaptive Audio is now available without the need to install third-party executable code on the IVR

New York - September 25, 2008 - Interactive Digital today announced that it has partnered with Voice Technology Solutions, a New York based IVR consulting firm, to deliver a server level implementation of its patented Adaptive Audio process.

The Adaptive Audio process provides for real-time caller behavior analysis and automatically adapts the cadence of the IVR voice to the level of the callers expertise.    This results in shorter call times and a more tailored caller experience.

Adaptive Audio has been field proven to increase IVR efficiency and reduce Call Center and Enterprise operating costs. This process is now available without the need to install third-party executable code on the IVR.

The new software version, known as Adaptive Audio Server, incorporates the feature enhancements of Adaptive Audio Version 5 in a Windows Server topology. All Adaptive Audio functions are now available to the IVR via standard HTTP or even simple TCP/IP calls. This implementation supports the use of Adaptive Audio via a high-speed, highly configurable HTTP and TCP/IP implementation.

Adaptive Audio Server works for virtually any IVR platform and is scalable for small, medium and very large deployments. The product supports thousands of IVR lines across multiple applications and can be incorporated into any IVR environment that can execute basic HTTP or TCP/IP calls. Both XML documents and/or flat data responses are supported and provide a simple interface for virtually any IVR voice application.

The software also provides local and remote access to reporting, logging and control functions and includes AA_Watchman failure notification via email alerts.

About Interactive Digital

Interactive Digital pioneered the development of Adaptive Voice Technologies for use in telecommunications. Our focus is on improving IT efficiencies, saving Call Center and Enterprise costs and improving the Voice User Interface experience through the use of our Adaptive Technologies.

In combination with our partnerships and affiliations with major players in the speech industry, Interactive Digital prides itself on excellent client service and a short, guaranteed and measurable ROI for its technology.


For further details, please contact:

Voice Technology Solutions
Phone: (631) 289-5678
Email: sales@voicetechsolutions.net

Voice Technology Solutions Web: Voice Technology Solutions

Daniel O'Sullivan
Phone: (631) 724-2323
Email: dan@interactive-digital.com

Interactive Digital Web: Interactive Digital