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VTS provides tools that are meant to help Call Center Business and Technical
personnel, VRU Developers, Operations Personnel and Integrators.
vruWatchman
So... What do they say about vruWatchman ?
"vruWatchman has been an integral part of the VRU monitoring at NYU. It has been a
key component to help find and report problems. The graphical displays are simple to
read but contain all the information to fully see all aspects of the VRU operation. It
has been a critical part of our VRU environment and is an excellent Call Center and
Network monitoring product."
Vince Bonura - Director, Student Information Systems, New York University
"VTS provided an excellent tool that enabled TRPG to monitor both of our VRU
platforms locally and remotely. The service was outstanding; accessible, extremely
knowledgeable, very responsive, informative, and personable. Over the years I
always found them a pleasure to do business with and I can say unequivocally that
their word was their bond and you can do business with them on a handshake. "
John Franklin - VP - Tax Related Products - JPM Chase
vruDebugger
personnel, VRU Developers, Operations Personnel and Integrators.
vruWatchman
- A suite of tools that provides homogeneous monitoring, alerting, and historical
reporting for your VRU network. The main features include:
- Detailed data capture and monitoring for VRUs including operating system,
application, phone line, host interface, CTI, and user supplied monitoring
information.
- Real time graphical display of overall network, individual VRUs, individual ports,
exception information, and call capacity.
- VRU application exception point reporting
- Email and pager alerting based on 24/7 threshold parameters for each type of
alert and alerting groups.
- Historical reporting of basic operation, call counts and associated productivity,
repetitive problem analysis, and capacity usage.
- Scalable to any VRU network size to 10s of thousands of ports.
- Works with any VRU that can support basic network TCP/IP connectivity.
- Toolkits for VRU vendor development environments (Intervoice Classic and
VXML kits now available.)
- Integration and custom report services available.
- vruWatchman is not a system that calls your VRUs and tries to ascertain how
every component is running just by repeatedly dialing your VRUs. That 'dart
board' approach cannot see INTO the VRUs to see what your application are
really doing. It cannot judge potential application, phone line, host, CTI, and
capacity issues. vruWatchman can !
So... What do they say about vruWatchman ?
"vruWatchman has been an integral part of the VRU monitoring at NYU. It has been a
key component to help find and report problems. The graphical displays are simple to
read but contain all the information to fully see all aspects of the VRU operation. It
has been a critical part of our VRU environment and is an excellent Call Center and
Network monitoring product."
Vince Bonura - Director, Student Information Systems, New York University
"VTS provided an excellent tool that enabled TRPG to monitor both of our VRU
platforms locally and remotely. The service was outstanding; accessible, extremely
knowledgeable, very responsive, informative, and personable. Over the years I
always found them a pleasure to do business with and I can say unequivocally that
their word was their bond and you can do business with them on a handshake. "
John Franklin - VP - Tax Related Products - JPM Chase
vruDebugger
- Desktop application to quickly review VRU call data for initial debugging, QA,
and production problem review. Allows a consolidated look at system, history,
and application logs. Especially useful to application developers and QA
testers who may not be very familiar with VRU log reviews.
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